Here's what I've learned in more than forty years of giving people that chance.
People aren't broken. They never were.
They're running programs that were written before they knew what they were capable of. Programs that say stay in your lane, don't speak up, your job is to do what you're told not to think about how it could be done better.
Programs that were written by every organization that ever treated the people doing the work as pairs of hands rather than as the Answer Grapes they actually were.
The capability was always there. The knowledge was always there. The answer was always there.
Nobody thought to ask.
Your job as a leader isn't to fix your people. There's nothing to fix.
Your job is to ask.
And then to care enough about what you hear to actually do something with it.
Dominic Luzi · Chief Answer Grape, Management Alchemy
