The most powerful thing I've learned about working with people is a principle so simple it sounds obvious until you try to live it.
Care more about people than they care for themselves.
Not because it's a high bar to clear. It isn't. Most people have been taught — by organizations, by systems, by years of nobody asking — that caring too much about themselves is arrogant. Or unrealistic. Or not their place.
So they settle. They run the outdated program. They keep the answer to themselves because nobody ever suggested it was worth sharing.
Your job as a leader isn't to fix that. There's nothing to fix.
Your job is to ask.
Ask. And then care enough about what you hear to actually do something with it.
Dominic Luzi · Chief Answer Grape, Management Alchemy
