Your people always know.
Not sometimes. Not usually. Always.
The customer complaints. The workaround nobody documented. The reason the Tuesday shipment is always late. The real reason the last implementation didn't deliver what the PowerPoint promised.
Your people know all of it.
You don't need to pay a large consulting firm large fees for a PowerPoint and a report of their theory from on high when your people already have the answer.
The answer was never missing. The environment to surface it was.
That's the only thing worth fixing first.
Dominic Luzi · Chief Answer Grape, Management Alchemy
